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Quality Manual Rev 13, July 2009
It is the policy of Martins Rubber Co Ltd to provide and deliver the Company products on time and in accordance with agreed customer requirements.
The achievement of high quality and consistency calls for a systematic and disciplined approach by all employees in all activities associated with the customer’s order according to the principles of Quality Assurance
Martins Rubber Co Ltd quality objective is to achieve sustainable profits by providing products that consistently satisfy the needs and expectations of our customers.
The level of quality is achieved through adoption of a system of procedures and processes that reflect the requirements of ISO 9001:2008 and demonstrate competence of the company to existing customers, potential customers, and auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving environment for all.
Martins Rubber Co Ltd’s Terms of Reference defines the management organisation responsible for quality. The chairman and Joint Managing Directors have ultimate authority and responsibility for the effectiveness of the Quality System. The Company Quality Manager is authorised and responsible for implementing and maintaining the Quality System defined in this Manual and detailed in the Operating Procedures and Process Maps.
All operations shall be carried out as described in the Manual and the Operating Procedures and Process Maps. Deviation from the procedures must be notified to the Company Quality Manager. The Chairman and Joint Managing Directors are responsible for final approval of all changes to procedures prior to implementation.
This statement represents our commitment, on behalf of Martins Rubber Co Ltd, to the Quality Policy.
It is part of the Company’s training programme that this policy is understood, implemented and maintained at all levels in the organisation.
(Signature omitted for website publishing)
Chairman and/or Projects Director, Operations Director
Mrs P Hooper/Mr A Hooper/Mr P Hooper